Service quality assurance

I. Pre-sales service, according to the customer's project needs, provide the user with suitable concrete admixtures, prepare various grades of concrete and different use requirements of concrete.

We will send full-time technical personnel to the site to solve the problems in application technology in the process of using this product. According to the needs of users' projects, we can also solve the application technology of various high-performance and high-strength concrete as well as concrete with special requirements, and provide sincere and perfect technical consulting services.

Third, we will do a good job in after-sales service, according to the customer's requirements we will guide the use of additives on site, and collect your feedback and customer satisfaction, to ensure that the effective handling rate of customer opinions 100%.

Fourth, for the project selected cement, fly ash and other characteristics of raw materials, we will often take samples back to the company for testing, in order to adjust the performance of our products, so that it has good compatibility and adaptability with the various raw materials used in the project. In the construction process, if the quality of raw materials used in the project changes, and the problem of poor adaptability of the admixture, we will actively take measures to solve the problems found in a timely manner to ensure the needs of the project.

Fifth, we will accurately and timely deliver the products needed by customers to the location specified by customers in time and quantity. For projects beyond 1,000 kilometers, we will set up a compounding station, transit station or transit warehouse at the project site to facilitate the timely and quick transportation of goods.

Sixth, if a contract is signed with the customer, our company guarantees to ensure the project needs according to the contract terms and conditions, so that the effective fulfillment rate of the contract reaches 100%. We will provide manual, certificate of conformity, inspection report and delivery note with the goods.

G. Detailed description of the product name, specifications, packaging quantity, factory date, scope of application and dosing, storage conditions and expiration date, use methods and precautions.

Eight, the company will send a person responsible for prompt communication with the project to ensure that your information is implemented in the first time. We will also send technical personnel to the site to help solve the admixture in the process of use of related matters.